Investigate the root causes of higher than standard operating and service delivery costs in select GSA-owned sites, and determine areas where industry best practices could incur cost reductions and improved service delivery.

Develop a solution to showcase how alternative payment networks networks (Square Cash, Google e Wallet, etc.) can be stitched together and incorporated into existing payment processes, with an end-goal of making all payments entirely electronic.

Build and operate a clearinghouse to educate the family and youth services field about the research and effective practices to improve the long-term wellbeing of homeless youth and families, including the at-risk youths in the Adolescent Pregnancy Prevention Program, the Family Violence Prevention and Services Act Programs, and the Street Outreach Program. 

Management Information System (MIS) analysis and evaluation of Electronic Federal Tax Payment System (EFTPS) system capabilities relating to structure, data storage, and retrieval; data collection and reporting procedures; and data elements used for assessment and monitoring.

Comprehensive training infrastructure to support Treasury Certifying Officers in making payments that are legal, proper, and correct.

Provide support on strategies to improve customer satisfaction with the effectiveness of the offshore inspection program for oil and gas facilities in the Gulf of Mexico.

Develop a benchmarking methodology and tool that will enable federal agencies to compare the performance and cost of managing transactions inhouse against the industry leaders (federal shared service providers (SSPs)).